Auto Dialer software conveniently manages everything automatically. It auto manages dialing, campaign, sales, and results, thus preventing wasted time and energy over manual work while streamlining the dialing process.

Customers today are more exacting than they were a few years back. They want proactive customer service support together with benefits from the product or service offering. Companies need to give added value to retain customers. Customers are more than fickle now and ready to try out competitors and lesser-known brands, if they are dissatisfied.

The Auto Dialer is an outbound dialing solution that dials multiple calls from an assigned list. It connects the prospect with the agents or bypasses unproductive/ unanswered calls immediately. It also broadcasts voicemail and provides a keypad responding option. The Auto Dialer software is subdivided into Predictive, Progressive, and Power Dialers.

The text of the Telephone Consumer Protection Act (TCPA) defines an Automatic Telephone Dialing System (ATDS) colloquially known as an autodialer as “equipment which has the capacity (A) to store or produce telephone numbers to be called, using a random or sequential number generator; and (B) to dial such numbers.” Of course, it is not clear how that relatively vague definition written in 1991 applies to the wide panoply of dialing technology available today. Unfortunately, Federal Communications Commission (FCC) rulemaking and case law have not resolved this and instead have created circumstances where the definition of what constitutes an autodialer varies from jurisdiction to jurisdiction.

Much of the conflict regarding the definition of an autodialer revolves around interpreting the TCPA’s use of the word “capacity.” The FCC’s most recent major overhaul of the TCPA is its TCPA Omnibus Declaratory Ruling and Order.